policies

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While I strive for a satisfied customer on every order, I do understand that issues arise. Please read the policies below, but never hesitate to reach out to me.

All items are shipped via the United States Postal Service (USPS).

• Please allow 2 to 4 business days for order to be shipped.
• Not responsible for items that arrive damaged or missing due to USPS transit.
• Tracking number provided for every order, please check your email for shipping notice.

Please try to contact USPS for any issues with your shipment. Once your order is in the hands of the shipping service, The Crafty Hogan is no longer in control of the package.

Refund and/or exchange is offered within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. For all refunds and returns on orders that are shipped, proof of a return label or tracking info must be sent to thecraftyhogan@gmail.com

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• Incorrect item was received.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thecraftyhogan@gmail.com

Exempt Goods

The following are exempt from refunds:

• Items that have been damaged or misplaced by USPS shippng services.
• Items that have been marked as delivered but never received must be addressed with USPS.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at thecraftyhogan@gmail.com